“Information technology software” means any representation of instruction, data, sound or image, including source code and object code, recorded in a machine readable form, and capable of being manipulated or providing interactivity to a user, by means of a computer or an automatic data processing machine or any other device or equipment.

A. External Customer facing Services
B. Internal Customer facing Services

C. Supporting Services

IT Service Provider or
IT Management Provider or IT Support Service Provider.

Rest of the Service Management concepts of the framework will be equally applicable in both the cases.

Development (study,analysis, design and programming) of software.

Adaptation, up-gradation, enhancement, implementation and other similar services in relation to IT software.

Provision of advice and assistance on matters related to IT software, including.

Conducting feasibility studies on the implementation of a system,

Providing specifications for a database design,